STORE POLICIES

Cancellation / No Show – Cancellation / No Show 

  • 48-hour notice is required for cancellation of any scheduled service(s) appointment(s) or to redeem a gift card, online voucher, spa packages, multiple services, or parties of 3 or more. Failure to provide required notice (less than 48 hours) will result in the forfeiture and invalidation of your gift certificate/voucher and results in full-price fees for services. 

  •  Last-minute cancellations prior to your scheduled appointment(s) are subject to a cancellation fee of 100% of the reserved service amount. Full refunds will not be given.

  • As a courtesy to our clients, our system will send you an appointment confirmation reminder via email and text 72 hours prior to your appointment date and send it out again a day of your appointment schedule. Please confirm your appointment and complete the appropriate forms via our online portal.

  • Please be mindful of our 48-hour cancellation policy, as appointments are minimal and in high demand. When you schedule your appointment with us, you agree to such policies. All services require pre-payment to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. Thank You for your kind understanding

  • Gift Certificate, Pre-Purchased, Online Voucher - Gift certificates/Vouchers are available for purchase at a minimum of $50, are treated the same as cash, and are redeemable toward specified services, packages, or dollar amounts. 

  • All service sales, retail sales, and Gift Certificate/Voucher sales are FINAL, are for services ONLY, and must be redeemed in full prior to the date of expiry (ABSOLUTELY NO CASH BACK).

  • Should you not wish to redeem a Gift Certificate/Voucher or Pre-Paid Service, you may apply it as a spa credit toward regularly-priced retail treatments, or services (products not included).

  • Gift Certificates/Vouchers are not redeemable/replaceable if defaced, lost, or stolen.  

  • Expired Gift Certificates/Vouchers are invalid and irredeemable.  Donated certificates are for services only, are non-transferable, and the expiration date cannot be altered or extended.  

  • Payments & Gratuity - Spa accepts Cash, Check, Visa, Master Card, and American Express.   We charge $35 minimum for a returned check.  Gratuities (or tips) are not included in our prices but are highly appreciated by our staff.  Sales Tax will be charged where applicable.